Run Voice Simulation
Create and run voice simulation tests from the platform to test your agent against scenarios.
About
Running a simulation from the platform means creating a test that combines your agent definition, one or more scenarios, and evaluation configs. The platform runs the conversations (voice calls or chat), records transcripts and metrics, and scores every interaction with the evaluations you configure.
Before running a simulation, you need:
- An Agent Definition configured for your agent
- One or more Scenarios
- Optionally, Personas assigned to your scenarios
How to
Navigate to Run Simulation
Go to Simulate > Tests in the sidebar. Click Create Test.
Add simulation details
Fill in the test details.
Choose scenarios
Search and select one or more scenarios. Each scenario generates one or more simulated conversations.
Select evaluations
Add evaluation configs that will score every conversation. Optionally enable tool call evaluation.
Review and run
Review the summary of your test configuration. Click Create to start the test.
After Running
Once the test starts, you can monitor progress from the test detail page. See View Results for how to read scores, transcripts, and analytics.