Key Features
- Unified User Journey View: Consolidates all traces, sessions, and metrics related to a specific user into one tab, eliminating the need to manually piece together their journey.
- Efficient Debugging: Quickly isolate and investigate a user’s reported issue by viewing all associated sessions and anomalies.
- User-Level Quality Metrics: Track satisfaction scores, frustration indices, and success rates at the individual level.
- Behavioral Insights: Identify patterns such as engagement frequency, query evolution, task completion rates, and guardrail triggers.
- Resource Optimization: Detect power users, problematic users, or high-cost accounts to inform allocation strategies.
- Search & Filtering: Search by UserID and apply filters across date, metrics, and custom attributes.
How to Use the User Tab
1. Pass User Identifiers in Traces
When creating a trace or span, includeuser.id
and optional metadata to associate interactions with a specific user:
2. Explore the User Tab
The User Tab displays a paginated table with:- UserID
- Activation Date
- Last Active Date
- Count of Traces / Count of Error Traces
- Count of Sessions
- Average Latency (Trace & Session)
- Total LLM Calls
- Evaluation Pass Rate
- Guardrail Trigger Count
- Total Tokens (Input, Output, Total)
- Total Cost
3. Drill into User Details
Click on any user.id to open a detailed view containing:- Summary: Total traces, cost, active days, average latency, total sessions, session duration, task completion rate, satisfaction score, and % successful sessions.
- Traces Tab: Trace ID, session ID, latency, input/output, evaluation results, cost, annotations, and full trace details.
- Sessions Tab: Session ID, start/end time, # of traces, session-level evals, cost/tokens, first/last message, status, and filters by date, status, duration, or cost.
- Behavioral Insights: Engagement trends, anomalies (e.g., spikes in errors), and guardrail triggers.
4. Apply Filters & Search
Filter by:- Date range
- Trace ID
- Evaluation metrics
- System metrics
- Custom attributes