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Evaluation Using Interface

Input:
  • Required Inputs:
    • output: column containing conversation history between the user and the model
Output:
  • Score: percentage score between 0 and 100
Interpretation:
  • Higher scores: Indicate that the conversation is more coherent.
  • Lower scores: Suggest that the conversation is less coherent.

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Evaluation Using SDK

Click here to learn how to setup evaluation using SDK.
Input:
  • Required Inputs:
    • output: string - conversation history between the user and the model provided as query and response pairs
Output:
  • Score: float - returns score between 0 and 1
Interpretation:
  • Higher scores: Indicate that the conversation is more coherent.
  • Lower scores: Suggest that the conversation is less coherent.
result = evaluator.evaluate(
    eval_templates="conversation_coherence",
    inputs={
        "output": '''
                    User: My Wi-Fi keeps disconnecting every few minutes.
                    Assistant: You can try restarting your router and updating your network drivers.
                    User: I restarted the router and it's stable now. Thanks!
                    Assistant: Glad to hear that! Let me know if you need anything else.
                  '''
    },
    model_name="turing_flash"
)

print(result.eval_results[0].output)
print(result.eval_results[0].reason)

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What to do when Conversation Coherence is Low

  • Review conversation history to identify where context breaks occurred
  • Implement context window management to ensure important information is retained
  • Consider reducing the length of conversation threads if context loss is persistent

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Comparing Conversation Coherence with Similar Evals

  1. Conversation Resolution: While Coherence focuses on the flow and context maintenance throughout the conversation, Resolution evaluates whether the conversation reaches a satisfactory conclusion.
  2. Context Adherence: Coherence differs from Context Adherence as it evaluates the internal consistency of the conversation rather than adherence to external context.
  3. Completeness: Coherence focuses on the logical flow between messages, while Completeness evaluates whether individual responses fully address their queries.