Prompt FAQ & fixes

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The blocked states and errors you actually run into in Prompt, with the cause and the fix for each. Find your symptom in the tables below: Blocked buttons and tabs, Error messages, or Permissions, plan, and credits. Output that’s wrong, inconsistent, or off-tone is a prompt-engineering problem, not a bug: see Prompt Engineering. Not seeing your symptom? Contact us and we’ll help you track it down.

Blocked buttons and tabs

Symptom	Cause	Fix
Clicking the Evaluation, Metrics, or Simulation tab does nothing	The tab needs a run version with content and no unsaved edit: there’s no version yet, the selected version is an unsaved draft, the prompt content is empty, or a run is still generating	Run the prompt to completion in the Playground without further edits, then open the tab; editing again re-locks it
Commit is disabled	The prompt hasn’t been run yet, more than one version is selected, or you’re on the Evaluation or Metrics tab; that last case has no tooltip explaining it	Run the prompt if it hasn’t been run, select a single version if more than one is checked, or switch back to the Playground tab, then open Commit
Checking a fourth version to compare is disabled, with a tooltip reading “Compare limit is upto 3 version only, Deselect other options to select this one”	Three versions are already selected; comparison is capped at three	Deselect one of the checked versions, then check the one you want to compare

Error messages

Symptom	Cause	Fix
You press Run and get “A template with this name already exists.” (renaming into a taken name triggers the same check)	Another template in your organization already has that name	Pick a name that’s unique in your organization
”Name cannot be empty”	You tried to save a rename with the name field blank	Type a name before saving
”You must have at least one prompt.”	You tried to remove the only message left in the editor	Add a replacement message before deleting the last one
”Audio input is missing. Please add audio before running the prompt.”	You ran an audio-capable model without attaching audio content	Attach audio to the prompt, then run it

Permissions, plan, and credits

Symptom	Cause	Fix
Create prompt and Use template appear greyed out in the Prompts directory	Your role is Viewer, which is read-only on Prompts	Ask an Owner or Admin to move you to Member or above; see Roles & Permissions
The three-dot menu (Move, Rename, Delete) doesn’t appear on a prompt	Either your role is Viewer, which is read-only on Prompts, or the prompt is a sample prompt, which hides the menu for every role	Ask an Owner or Admin to move you to Member or above if it’s a role issue; a sample prompt can’t be moved, renamed, or deleted by anyone
Generate with AI (or another AI-assisted action) fails	Your organization is out of credits	Top up your wallet; see Billing & Pricing
Improve prompt isn’t available	It ships behind a licensed feature	Contact Future AGI to enable it

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